Clinic Policies

We require at least 48 hours notice if you need to cancel/reschedule. This gives us time to replace your time slot. 

Our online scheduler sends appointment reminders 72-hours, 48-hours and 24-hour prior to appointment via email and text. Please ensure your email and phone number are accurate & marked to receive these reminders. Upon booking, please check your junk mail to make sure our emails are not directed there.

Please review our Late-Cancellation & No-Show Policy fees structure:

• Cancelling or Rescheduling 48 hours+ BEFORE appointment: no fee will be charged.
• Cancelling or Rescheduling within 48 hours: 50% fee of service price will be charged. Fee collected will NOT be credited towards rescheduled appointment.
• No-Show: 100% fee will be charged. Fee collected will NOT be credited towards rescheduled appointment.
• Clients with Pre-Paid Services - Late cancelation within 48-hours: $50 +hst that is non-refundable and non-transferable to any future service. 
• Clients with Pre-Paid Services - No-Show: service will be forfeited.

We get a lot of messages asking whether a service we offer is right for them, what products they should use, how much something costs, etc. These are questions we cannot answer without a proper in-person assessment. We need to know more about your skin history, medical history, lifestyle, and seeing your actual skin before recommending anything. 

Pricing for most of our services are listed on our website and our online scheduler. A consultation is necessary for service recommendations and costs related to what we recommend & what you're interested in. 

Our online booking system is set up to allow bookings at your convenience 24/7 without the back and forth communication.

Please use our online scheduler for all bookings. You will be prompted to enter your credit card information to secure your booking. It will not be charged until the end of your appointment date. Your card will be charged when cancelling within 48-hours or if you do not show up. Your card information is not visible to us but is kept safe and secure on our scheduler. You can log in any time to make changes to your appointment up until 48-hours prior.

If you are unsure which service to book for, select one that is closest to what you're looking for and it will be adjusted on the day of appointment as necessary.

Our consultation for new clients is a non-refundable fee $100 plus tax. The fee can be applied towards a wide range of services or retail products we offer within the same month. 

We uphold a consultation fee because time is spent with you and we feel it's fair to be compensated for the time if clients do not wish to proceed with a service or product purchase on the same day or within the same month. We appreciate your understanding and valuing our time.

Strict Late Cancellation & No-Show Policy for consultations applies:

If you cancel within 48-hours or do not show, the full fee will be charged and is non-refundable & non-transferable to a new consultation appointment. 

If you purchased products or completed a skin treatment and have questions, please schedule a follow up. We cannot complete follow up consultations via text or Instagram direct message. Follow ups can be done virtually or in person.

The 15-minutes follow up consultation is complimentary.

Be mindful that while follow up consultations are complimentary, time is still reserved for you. If you cancel within 48-hours or do not show, a $25 +hst fee will be charged and is non-refundable & non-transferable to a new follow up appointment.

We are a cashless clinic. We accept debit, credit, and etransfers (info@bespokeskinlaser.ca).

All service, packages, and product purchases are final sale. No refunds, no exchanges, no substitutions. Should you experience a reaction, please capture photos and contact us immediately. 

You can find our service prices under our Menu and online scheduler. Prices are subject to change without notice at any time. Packages are available for selected services that offer better value. Price adjustments for previous purchases is not permitted. Promotional offers cannot be combined with any other offers/discounts, including using gift cards or gift certificates in which a discount was applied. We do not price match other providers.

While we are grateful for your business, a tip is not expected. We truly appreciate your support and welcome referrals or a google review as the greatest form of tip 😃

Please click here to write your google review.

If you are sick, for your and our safety, please reschedule until you are better. 

Our goal is to provide safe services and help you within reasonable boundaries. 

We will refuse service:

• when it is unsafe to perform a service for your skin's current state
• when there are alternative options that we do not offer
• when we cannot meet your expectations
• when you cannot comply to pre- & post- treatment care instructions
• if it is out of our scope of practice
• if you are late for your appointment and we cannot guarantee completing the entire service within the time remaining. This will fall under our late-cancellation policy.

We want you to enjoy your service as this is your time and also to eliminate disruptions so we can fully attend to you. Additional guests including children are NOT permitted.  Pets are NOT permitted.

We will only service clients from age 18. 

All clients under 18 will require a written + signed permission from a parent/guardian and/or to be present during the service.

We will not provide cosmetic injectables for those under age 18.

Everyone regardless of gender is welcome to receive service.

All services will require a proper assessment of medical history to determine if the service is suitable for you. Before we proceed with any service, your treatment consent is required. It will be sent to you 1 day before your appointment. We will be reviewing the consent form with you. It is important for you to carefully read and understand the treatment information, potential side effects & adverse reactions & complications, expectations, and post-treatment instructions. All information is kept confidential.

Before & after photos of the treatment area are taken to view treatment progress. They can be especially helpful for treatments that require multiple visits for improvement. 

Photos are confidential and kept secure with your profile. 

Photos can also be helpful for us to show treatment results and expectations for our clients on social media. If you do not wish for your photos to be used on social media, you are welcome to let us know. We will never post without your consent. When posting, we ensure your identity is not revealed such as blurring or covering eyes and lips. We will never reveal your name, personal information and medical information. Information that can be revealed may include: name of service, number of sessions, product(s) used, reason for the procedure (acne, pigmentation, wrinkles, acne scars, redness, etc). If there are any of these information that you do not want us to disclose in description, feel free to let us know.

You will receive a photo consent form for each of the above.

It is your responsibility to ensure the shipping address entered is accurate. Once the item is shipped out, it is no longer our responsibility for lost or stolen packages. If you would like additional insurance added and/or signature service, please let us know upon ordering.

Shipping times can vary depending on the carrier. We cannot guarantee exact date of delivery. Tracking number will be provided.

Shipping fee $20 for orders under $250 pre-tax.

Free shipping for orders $250 or more pre-tax.

We do not ship outside of Canada.

UBER PICK-UPS

Due to increased fraudulent cases, we will not accept uber pick-ups.

We treat our clients with utmost professionalism and respect. Presently our services are performed by a Registered Practical Nurse governed by a regulatory body. It is important for a nurse to uphold professional standards and guidelines in a professional-client relationship. 

We also expect our clients to be professional and respectful in our clinic, in the treatment room, and electronically. Should you experience an issue, we welcome your feedback.